Question 1

Digitizing Fee

Accepted Answer

One-time fee: Starts at $25.00+ Tax. This is based on the complexity, size, and colors of the image, this includes one sample sew-out and/or digital sew-out image.

Question 2

Embroidery Custom Logo Pricing

Accepted Answer

Quantity Price                              Per 500 Stitches
1 to 24 Items                                   $2.25 (Plus Tax) 
24 to 48 Items                                $2.00 (Plus Tax) 
 
* Minimum Charge of $15.00 per item(Plus Tax), If 1 to 5 items and 4,000 stitches or less

Question 3

Order Quote

Accepted Answer

Quotes are valid for 5 days.  After 5 days, you will need to request a new quote.

Question 4

Order Process

Accepted Answer

Once we have the artwork and the apparel, total amount of order required through any major credit card like Visa, Master, Amex or Paypal to proceed, no exceptions.

Question 5

What kind of artwork do you accept?

Accepted Answer

We can work with almost any type of file format you have, although we try to work with files that have 150 dpi resolution or better.  
Some of the most popular formats are jpeg, bitmap, ai, png, eps, and word.

Question 6

Where do I send my artwork?

Accepted Answer

You can either upload the artwork to your order form for custom orders, or you can send it to me directly with instructions at info@saylestravel.com.(info@saylestravel.com)

Question 7

What if I have special instructions or comments?

Accepted Answer

You can either call us directly (512-740-5133), email me personally at info@saylestravel.com, or include your instructions on the custom order for

Question 8

Do you keep our logo on file?

Accepted Answer

Yes, once we have digitized your logo, we will keep a copy of it here.  If you order again in the future and you want the logo to be identical to previous orders, we won’t need to redo the logo, we can simply use the logo we have here, and that you approved on the previous orders.  If any changes need to be made to the logo simply upload the new logo and we will work with you to get the new artwork approved.

Question 9

How fast will I get my order?

Accepted Answer

Your order usually ships within 5 to 7 business days.  Depending on where we ship and the shipping method used, delivery will occur a few days later.  In total, most customers get their orders in about 10 business days.

Question 10

Can I see a sample?

Accepted Answer

Yes, prior to releasing your order into production we will send you a digitized proof of your logo on the shirt color you want.
This way you can see a true version of your logo and how it will look on whatever shirt color you choose.

Question 11

Refund Policy?

Accepted Answer

All sales are final.  If you receive a damaged product we will replace it free of charge

Question 12

Shipping?

Accepted Answer

Your order will ship USPS priority mail and price will be calculated based on location and order size.

Frequently Asked Questions & Policy Information

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